Technical and Academic Support Policy

  • Technical and Academic Support Policy

The Center pledges its commitment to provide technical and academic support to all e-learning programs beneficiaries permanently through the available published channels on the website.

  • Rules and etiquette that the beneficiary must follow:
  1. Explain the problem in detail to the technical and academic support representative through the official channels.
  2. Adhere to the discussion etiquette.
  3. Respect
  4. The beneficiary must not offend anyone.
  5. Do not engage in political or religious discussions.
  • Rules and etiquette that a technical and academic support representative must follow:
  1. Responding to all beneficiaries’ inquiries promptly in a professional manner through the official communication channel.
  2. Adhere to the discussion etiquette.
  3. Respect
  4. The technical and academic support representative must not offend anyone.
  5. Do not engage in political or religious discussions.
  • Technical and Academic Support:
  1. The First Stage: We provide our technical support services to all inquiries through the Center’s official communication channels which will be answered by our technical support team.
  2. The Second Stage: is to submit a ticket to the service provider for all inquiries to be processed and responded to.
  3. Inquiries are answered within 24 hours by our technical support team through the following email: Support@Alrikaz.com.sa
  • Technical Support Procedures:
#The ProcedureResponsible Team MembersCommunication Channel
1All technical or academic support requests will be received through one of the specified communication channels.

1. The technical support supervisor at the center

2. The technical support team at Tamkeen

Training.Support@Alrikaz.com.sa

contact@tamkeentms.com

2All requests will be processed in a timely manner through our technical support channels and then the client1. The technical support supervisor at the centerTraining.Support@Alrikaz.com.sa
  • Academic Support:
  1. The center will provide technical and academic support to all trainers and trainees from the beginning of the training program and through the live virtual meetings/classes “synchronous”. There will be an online host/manager who will be responsible for organizing, supporting, and solving problems.
  2. The trainers will assist the trainees and answer all the technical and academic questions.
  3. The host/manager will assist the trainees in the technical aspects so that they can attend the lecture from the beginning without any delays to make the most of the training course provided.
  4. d. The center is obligated to provide the trainees with all the needed information, terms and conditions for registration, preparation, and filling out the necessary data for the certificate.
  5. The center official means of communication will be there to assist the trainees in solving any problem that may hinder their attendance or receiving a certificate.
  • Technical and Communication Channels
WebsiteALRIKAZ SOLUTIONS TRAINING CENTER
Technical Support TeamTraining.Support@Alrikaz.com.sa
For Inquiriestraining.inquires@alrikaz.com.sa
Telephone+966112200291
WhatsApp+966112200291